Complaints

WHAT CAN BE COMPLAINED ABOUT?

Types of material

Complaints may relate to news reports, articles, editorials, letters, cartoons, images and other published material. Complaints about advertisements will be reviewed and may be discussed with the Advertiser about which the objection is made.

Objections can also be made against staff employed by this organisation, if you feel you were not treated appropriately.

WHEN CAN A COMPLAINT BE MADE?

Time limits

Complaints normally should be made within thirty days of the first publication of the relevant material. Where the complaint is lodged after 30 days the complainant must provide a the reason for the delay.

HOW CAN A COMPLAINT BE MADE?

General rule

• Complaints should be made by completing the Complaint Form.
  A printable complaint form is found here.
  Once completed, the form can be submitted via email or post.

HOW IS MY COMPLAINT PROCESSED?

• Within 24 hours of receiving the objection, we will acknowledge receipt of your complaint.
• Within 5 working days we will investigate and respond to your complaint.  If your objection is more complex, we may request more time.
• All complaints will be responded to in writing.

WHAT CAN I DO IF I’M NOT HAPPY WITH THE OUTCOME OF MY COMPLAINT

• We will do our utmost to try to resolve your objection.  If you are still not happy with the outcome, you may lodge your objection with The Australian Press Council or ACMA.  Their details are:

Australian Press Council

Phone: (02) 9261-1930 or 1800-025-712
E-Mail: For objection about publications: [email protected]
Postal and Street Address:
Australian Press Council
Suite 10.02, 117 York St
Sydney NSW 2000

ACMA

Email: [email protected]
Sydney Office
Level 5 The Bay Centre, 65 Pirrama Road, Pyrmont NSW 2009
PO Box Q500, Queen Victoria Building NSW 1230
Tel: 02 9334 7700