Local aged care superhero Kathy White, Home Care Coordinator for RSL LifeCare in Galston, has won a Leading Age Services Australia Excellence in Age Services Award for NSW/ACT.
Claiming the Rising Star Award on Aged Care Employee Day, Kathy’s four years at RSL LifeCare have proven her dedication and commitment to improving the lives of older Australians.
Joining aged care after a 15-year career in office administration and management, she put her efficiency and organisational skills into play to become a highly valuable member of the team.
Undertaking additional training, she quickly moved from Community Carer in 2016, to Home Care Coordinator one year later.
She now manages a team of 19 staff who deliver outstanding care to enrich the lives of more than 130 clients from Galston and surrounding communities, many of whom consider their carers part of the family.
“We are more than just carers, we are great friends as well,” says Kathy.
Passionate about providing excellent care whether it be in the community, in a retirement village, or in residential care, Kathy goes the extra mile to understand her client’s individual circumstances and provide them with a range of choices best suited to them.
“I am very conscious of what the customer really wants and needs. I ask, how can I best support them?”
One of the most special moments of Kathy’s time at RSL LifeCare occurred not long ago, when she and a client’s daughter went to visit the client.
Holding both Kathy’s hand and her daughter’s hand, the client passed away peacefully saying “I love you”.
Aged Care Employee Day is a national day to honour and celebrate aged care superheroes like Kathy, who dedicate themselves to care for older Australians.
National winners in the five categories of LASA Excellence in Age Services Awards will be announced later in the year.